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For any inquires, please fill out the contact form below and our customer service team will get back to you within 24 business hours.
Frequently Asked Questions
Product
Diamond Drunk was created specifically to clean diamonds, gold and platinum jewelry. DO NOT use on silver, pearls, corals, emeralds, opals, costume or paste jewelry. Do not leave jewelry submerged for extended periods of time. DO NOT submerge anything other than diamonds, gold and platinum jewelry for more than 2 minutes. Do not use on jewelry that have water soluble fixings. Do not use on jewelry with chips or cracks.
Our exclusive non-toxic, plant derived Diamond Detox concentrate cleaner is powered by coconut, sugar cane, and beet root that work like magnets to attract, remove, and dissolve built up grime, grit, oils, and dirt while deep cleaning. Soda ash ethically ored from the Green River in Wyoming, deep cleans beneath prongs and in the smallest crevices to leave your diamonds, gold and platinum jewelry sparkling!
Learn how to use Diamond Detox here
This non-toxic, plant-derived formula was thoughtfully created by our team of world-renowned scientists that meet the strict standards for clean beauty to powerfully, yet gently cleanse jewelry to sparkling perfection.
Replace your Diamond Detox Concentrate with the scent of your choice every two months or when the liquid becomes cloudy.
We recommend implementing a beauty ritual for your jewelry and putting your jewels to bed for cleaning nightly, however you can indulge in the ritual as often as works for you.
Simply pour the Diamond Detox Concentrate into a clean (or empty) Diamond Drunk vessel, fill with water to the designated line and baby, you’re in business!
Simply pour out the old, dirty cleaner (don’t worry, it’s as safe to put down the drain as dish soap) and refill your vessel with the new Diamond Detox Concentrate of your choice and fill with water to the designated line.
Our chic vessels are refillable and meant to live on your vanity to be reused for circular life while “Diamond Detox” scented concentrates are packaged in sleek eco-friendly glass bottles that are 100% recyclable or reusable.
We leverage post-consumer recycled and recyclable materials in every place we can. As new technologies evolve, we are continuing to improve our processes to ensure we continue to reduce our impact.
Please visit the individual products for their full ingredient listings. Find the free-of list here.
Yes! We pride ourselves on being cruelty free and vegan.
Diamond Detox’s glass bottle and coaster are 100% recyclable or totally reusable.
Diamond Drunk is formulated to be non-toxic, made without any harsh chemicals, and created with 99.5% naturally derived ingredients.
Shipping & Returns
We charge flat shipping rates throughout the US.
- For Economy (5-8 day shipping) we charge: Items like Diamond Detox Concentrate or accessories (under 1 pound), $5. Essential Collection (over a pound), $10
- Free shipping for orders $100+
- Expedited Shipping (3 business days) we charge $20 to the contiguous US
We offer free economy shipping for orders over $100.
Free shipping is calculated after discounts.
We do not currently offer express shipping, but stay tuned for additional shipping methods in the near future!
We currently only ship to the United States addresses including PO Boxes, APO and FPO, but keep an eye out as we will be expanding shortly.
It can take a day or two for your tracking information to be updated. If it has been longer than that, please reach out to our customer service team for assistance.
Please find your Order Status here.
Please find our returns portal here to return your eligible order. We do not accept exchanges. Here is a link to our returns policy.
Please reach out to our customer service team here letting them know what happened. We kindly ask you send a picture of the damage so we can evaluate the best options for replacement.
Other
In order to get your order to you as quickly as possible, orders are sent to our fulfillment center within minutes of being placed. We are unable to modify or cancel your order once submitted at checkout; however, you can return your order once it is delivered using our Return Portal here. We apologize for any inconvenience this may cause and appreciate your understanding.
We accept Visa, Mastercard, Discover, American Express, Apple Pay, Meta, G Pay, Shop Pay, PayPal and Klarna.
Klarna is a flexible payment option in which you can pay in four installments. The first installment is paid at the time of purchase and each of the next three interest free payments are due every 14 days.
Refunds are typically processed 3-7 business days after your return has shipped.