Refund policy

Returns/Refunds:

Diamond Drunk offers a 30 day returns policy, which should be completed via our returns portal by clicking here.

There is a flat $7 shipping/restocking fee on Diamond Detox Concentrates and a $12 shipping/restock fee on Essentials Collection which will be deducted from your refund.  Original shipping charges are non-refundable. 

All sales are final on branded items (example: Cashmere Cloud Towel and Security Guard Drain Cover.).  Opened Diamond Detox Concentrates are non-refundable.  Please empty all fluids from your cleaning vessel prior to returning.  

All returns must be processed through our returns portal. Refunds are initiated once your return is scanned into the shipping system and issued back to the original payment method. Please allow 3-5 days for your funds to become available to you. 

Damaged Product: 

If you receive your order and it has been damaged during transport, please reach out to our customer service team by clicking here and explaining the issue. Kindly send a picture of the damaged item, and upon inspection, our team will initiate a re-shipment of your order.

Start a return here