Frequently Asked Questions
Diamond Drunk was created specifically to clean diamonds, gold and platinum jewelry. DO NOT use on silver, pearls, corals, emeralds, opals, costume or paste jewelry. Do not leave jewelry submerged for extended periods of time. DO NOT submerge anything other than diamonds, gold and platinum jewelry for more than 2 minutes. Do not use on jewelry that have water soluble fixings. Do not use on jewelry with chips or cracks.
Our exclusive non-toxic, plant derived Diamond Detox concentrate cleaner is powered by coconut, sugar cane, and beet root that work like magnets to attract, remove, and dissolve built up grime, grit, oils, and dirt while deep cleaning. Soda ash ethically ored from the Green River in Wyoming, deep cleans beneath prongs and in the smallest crevices to leave your diamonds, gold and platinum jewelry sparkling!
We recommend implementing a beauty ritual for your jewelry and putting your jewels to bed for cleaning nightly, however you can indulge in the ritual as often as works for you.
Replace your Diamond Detox Concentrate with the scent of your choice every two months or when the liquid becomes cloudy.
This non-toxic, plant-derived formula was thoughtfully created by our team of world-renowned scientists that meet the strict standards for clean beauty to powerfully, yet gently cleanse jewelry to sparkling perfection.
Simply pour the Diamond Detox Concentrate into a clean (or empty) Diamond Drunk vessel, fill with water to the designated line and baby, you’re in business!
Simply pour out the old, dirty cleaner (don’t worry, it’s as safe to put down the drain as dish soap) and refill your vessel with the new Diamond Detox Concentrate of your choice and fill with water to the designated line.
Diamond Detox’s glass bottle and coaster are 100% recyclable or totally reusable.
Our chic vessels are refillable and meant to live on your vanity to be reused for circular life while “Diamond Detox” scented concentrates are packaged in sleek eco-friendly glass bottles that are 100% recyclable or reusable.
We leverage post-consumer recycled and recyclable materials in every place we can. As new technologies evolve, we are continuing to improve our processes to ensure we continue to reduce our impact.
Shipping & Returns
We offer free economy shipping for orders over $85.
Free shipping is calculated after discounts.
Our shipping options include Economy shopping (typically 5-8 days following processing) and Standard shipping (3-4 days following processing).
We charge flat shipping rates throughout the US.
- For Economy (5-8 day shipping) we charge: Items like Diamond Detox Concentrate or accessories (under 1 pound), $5. Essential Collection (over a pound), $10
- For Standard (3-4 day shipping) we charge: Items like Diamond Detox Concentrate or accessories (under 1 pound), $15. Essential Collection (over a pound), $20
We currently only ship to the United States addresses including PO Boxes, APO and FPO, but keep an eye out as we will be expanding shortly.
It can take a day or two for your tracking information to be updated. If it has been longer than that, please reach out to our customer service for assistance.
Please reach out to our customer service team here letting them know what happened. We kindly ask you send a picture of the damage so we can evaluate the best options for replacement.
Subscribing to our Diamond Detox not only provides a gentle reminder that it’s time for a fresh solution, but also comes with a reduced cost of $39 versus $48 (for a bundle of 2, shipped every 4 months) AND free shipping! Learn more on our subscription page
You have the ability to cancel, skip, change the frequency or change the scent at any time. You will receive a notification before your next subscription is processed in case you’d like to make any changes. Make changes here anytime.
Typically, we are unable to change orders after they have been submitted but please reach out to our customer service here and we will do their best.
We accept Visa, Mastercard, Discover, American Express, Apple Pay, Meta, G Pay, Shop Pay, PayPal and Klarna.
Klarna is a flexible payment option in which you can pay in four installments. The first installment is paid at the time of purchase and each of the next three interest free payments are due every 14 days.
Refunds are typically processed 3-7 business days after your return has shipped.
Please visit the individual products for their full ingredient listings. Find the free-of list here.
Yes! We pride ourselves on being cruelty free and vegan.
Diamond Drunk is formulated to be non-toxic, made without any harsh chemicals, and created with 99.5% naturally derived ingredients.
If you have any other questions or concerns, please feel free to reach our customer service team here. If you do not see a response to your customer service inquiry within 24 hours, please check your spam folder.