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Frequently Asked Questions
Product
Diamond Drunk was created specifically to clean diamonds, gold and platinum jewelry. Not for use on silver, pearls, corals, emeralds, opals, plated, costume or paste jewelry. Do not use on jewelry that have water soluble fixings. Do not use on jewelry with chips or cracks. Not for use on non-waterproof or fabric products and materials.
Our exclusive non-toxic, plant derived Diamond Detox concentrate cleaner is powered by coconut, sugar cane, and beet root that work like magnets to attract, remove, and dissolve built up grime, grit, oils, and dirt while deep cleaning. Soda ash ethically ored from the Green River in Wyoming, deep cleans beneath prongs and in the smallest crevices to leave your diamonds, gold and platinum jewelry sparkling!
- Simply pour the full bottle of Diamond Detox Concentrate into a clean Diamond Drunk vessel and fill with water to the designated line.
- Replace the Diamond Detox Concentrate with the scent of your choice every two months or when the liquid becomes cloudy.
- Learn more here
- Diamond Drunk was created for diamond, gold, and platinum jewelry.
Our innovative formula was developed with 99.5% natural plant-derived, vegan ingredients responsibly sourced from coconuts, beets, sugarcane and soda ash ethically mined from the Green River in Wyoming.
Purchase Once, Refill Forever
Our reusable, eco-friendly vessel is designed to be a permanent staple on your vanity, blending luxury with sustainability.
A single Diamond Detox cleaning concentrate generally lasts about two months with daily use.
Make jewelry care effortless with our subscription service—choose your favorite Diamond Detox cleaning concentrates, select your frequency, and enjoy perks like automatic deliveries, exclusive discounts, gifts, and free shipping!
We recommend implementing a beauty ritual for your jewelry and putting your jewels to bed for cleaning nightly, however you can indulge in the ritual as often as works for you.
Simply pour the Diamond Detox Concentrate into a clean (or empty) Diamond Drunk vessel, fill with water to the designated line and baby, you’re in business!
Simply pour out the old, dirty cleaner (don’t worry, it’s as safe to put down the drain as dish soap) and refill your vessel with the new Diamond Detox Concentrate of your choice and fill with water to the designated line.
Our chic vessels are refillable and meant to live on your vanity to be reused for circular life while “Diamond Detox” scented concentrates are packaged in sleek eco-friendly glass bottles that are 100% recyclable or reusable.
We leverage post-consumer recycled and recyclable materials in every place we can. As new technologies evolve, we are continuing to improve our processes to ensure we continue to reduce our impact.
Please visit the individual products for their full ingredient listings. Find the free-of list here.
Yes! We pride ourselves on being cruelty free and vegan.
Diamond Detox’s glass bottle and coaster are 100% recyclable or totally reusable.
Shipping & Returns
We charge flat shipping rates throughout the US.
- For Economy (5-8 day shipping) we charge: Items like Diamond Detox Concentrate or accessories (under 1 pound), $5. Essential Collection (over a pound), $10
- Free shipping for orders $100+
We offer free economy shipping for orders over $100.
Free shipping is calculated after discounts.
3-4 day express shipping is offered at checkout.
*Please understand carrier delays are possible during the holidays that are out of our control. Note that if an order is placed after 12pm PST, the order will not be processed until the following day. If an order is placed after 12pm PST on a Friday, the order will not be processed until the following business day, Monday. Our operations are closed Saturday and Sunday.
We currently only ship to the United States addresses including PO Boxes, APO and FPO, but keep an eye out as we will be expanding shortly.
Please find your Order Status here.
It can take a day or two for your tracking information to be updated. If it has been longer than that, please reach out to our customer service team for assistance.
Please find our returns portal here to return your eligible order. We do not accept exchanges. Here is a link to our returns policy.
Please reach out to our customer service team here letting them know what happened. We kindly ask you send a picture of the damage so we can evaluate the best options for replacement.
Subscription
Never let your jewels go dull!
- Hassle-free, auto-replenishment shipments straight to your door
- Price savings- TWO concentrates for $39 ($14 savings per shipment)
- Free shipping on subscription orders
- Edit, skip, pause, or cancel your subscription anytime
- Discover new scents
You have the ability to cancel, skip, change the frequency or change the scent at any time. You will receive a notification before your next subscription is processed in case you’d like to make any changes. Make changes here anytime.
Other
In order to get your order to you as quickly as possible, orders are sent to our fulfillment center within minutes of being placed. We are unable to modify or cancel your order once submitted at checkout; however, you can return your order once it is delivered using our Return Portal here. We apologize for any inconvenience this may cause and appreciate your understanding.
We accept Visa, Mastercard, Discover, American Express, Apple Pay, Meta, G Pay, Shop Pay, PayPal and Klarna.
Klarna is a flexible payment option in which you can pay in four installments. The first installment is paid at the time of purchase and each of the next three interest free payments are due every 14 days.
Refunds are typically processed 3-7 business days after your return has shipped.
If you have any other questions or concerns, please feel free to reach our customer service team here. If you do not see a response to your customer service inquiry within 24 hours, please check your spam folder.